Support Help Desk
Do you need technical support with the commissioning of our RFID devices? Or would you like more information about how they work? At iDTRONIC GmbH, we are committed to providing you with the best possible support and offer services designed to help you achieve your goals more quickly.
Technical Support
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Technical Support
If you have any technical questions or require support, please use our help desk system and contact our service team at helpdesk(a)idtronic.de.
Please provide the following information: Contact details (contact person, phone number, email address), invoice number, product part number, firmware version, SDK & software version, brief application description and detailed problem description. According to legal regulations, you have the option to return your old devices to us to ensure proper disposal. We will handle the disposal of the old devices free of charge and in accordance with the regulations. Please note that the return shipping costs for the old devices will be at your expense. Our WEEE registration number is: DE 39851062.
Maintenance & Repair
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Maintenance & Repair
In addition to the technical support, iDTRONIC offers repair and maintenance plans for its hardware. These services are structured efficiently to minimize the return time of your devices, so that you can keep your business running. For further information, please approach your sales contact or our support team.
Training Seminars
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Training Seminars
Knowledge is the prime resource for companies that want to increase their productivity and competitiveness. Our products can help you achieve this target.
iDTRONIC offers technical training for its devices to ensure proper use and enable you to utilize their full potential. To register for training, please use our contact form.